![]() If you have a USB drive/device plugged into a USB port at the same time you are launching TurboTax, then unplug (or turn off) the USB drive/device, and then try launching the TurboTax program again. It can often be due to a USB drive or device that has changed since you installed TurboTax, such as a thumb drive, other external drive, USB printer, etc. If your 2020 software was asking you to re-enter the 16-digit activation code, here's the most common reason: The activation code does not expire, but is wedded to the particular tax year's software. It sounds like you were trying to use the wrong code in the 2020 product. It is 2020 software that has a 16-digit activation code. 2020 software does not use a "14-digit code." It is 2019 TurboTax software that requires a 14-digit activation code. ![]() I'm as upset there is no means to report issue to TurboTax Support as I am that I'm now locked out of my PURCHASED application! Looks like my time is up and I only paid for a half year limited use of the application. ![]() It's so frustrating there is no where to email or notify TurboTax support even to report my issue let alone remedy. It is acting as if I was never using the application. It does not let me open my saved filing from earlier. It did not take my 14 digit activation code. It made me upgrade and re enter the Product License. I just went to open the application again July 2021. ![]() My 14 digit code for TurboTax 2020 was working in Feb 2021 and all through May 2021.
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